Front Desk & Guest Services Specialist

Stonebridge Companies; New York (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) matching

Wellness support

Life insurance

Disability coverage

Savings accounts

Tuition aid

Travel perks

Lodging perks

Job summary

Stonebridge Companies seeks a Guest Service Agent to serve as the primary contact for guests during their stay, efficiently handling check-ins and check-outs and guiding guests on hotel amenities.

The role requires a one-year certificate or equivalent experience, fluency in English, and familiarity with front desk operations and POS systems. A strong emphasis on accuracy, courtesy, and proactive service is expected in a fast-paced hotel environment.

Qualifications

• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to speak English fluently.
• Ability to interpret and perform basic computer and POS system functions.

Responsibilities

• Operate the front desk according to standard operating procedures and with exceptional guest service.
• Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
• Check registration (folio) cards for completeness, accuracy, and legibility.
• Maintain accurate cash sheet and balance cash drawer.
• Answer calls within three rings and take/read reservations accurately.
• Resolve guest complaints and provide high-quality service to guests.

Skills

Customer service

Communication

Multitasking

English fluency

Education

Certificate from college/technical school

Tools

Reservation system

POS system

Cash handling

Job description

Stonebridge Companies seeks a Guest Service Agent to serve as the primary contact for guests during their stay, efficiently handling check-ins and check-outs and guiding guests on hotel amenities.

The role requires a one-year certificate or equivalent experience, fluency in English, and familiarity with front desk operations and POS systems. A strong emphasis on accuracy, courtesy, and proactive service is expected in a fast-paced hotel environment.