Guest Services Agent — Flexible Schedule & Benefits

Stonebridge Companies; Morgantown (WV); On-site; USD 15,911 - 22,661; Part time

Benefits offered by this job

Medical, dental, and vision coverage

PTO and 401(k) matching

Wellness support and life and disability coverage

Savings accounts and tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies in Morgantown, West Virginia is seeking a Guest Service Agent to ensure smooth check-in and check-out procedures while providing outstanding guest services. This role interacts with guests to handle various inquiries, payments, and reservations, contributing to a high level of guest satisfaction.

The ideal candidate will have prior hotel experience, strong customer service skills, and proficiency in property management systems. Available benefits include medical, dental, PTO, and travel perks.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Compute bills, collect payments, and make change for guests.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Organizational skills

Tools

Property management systems

Office software (Word, Excel)

Job description

Stonebridge Companies in Morgantown, West Virginia is seeking a Guest Service Agent to ensure smooth check-in and check-out procedures while providing outstanding guest services. This role interacts with guests to handle various inquiries, payments, and reservations, contributing to a high level of guest satisfaction.

The ideal candidate will have prior hotel experience, strong customer service skills, and proficiency in property management systems. Available benefits include medical, dental, PTO, and travel perks.