Flexible Center Associate — Customer Service Expert

Minority Professional Network, Inc.; Sarasota (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

401(k) match

Paid time off

Eight paid holidays

Job summary

Macy’s is hiring an At Your Service Center Colleague to deliver a seamless, personalized shopping experience for customers across BOPS, returns, and order pickups. You’ll help keep the store welcoming, organized, and compliant with Macy’s service standards.

The role emphasizes multitasking, problem solving, and a customer‑first mindset in a fast‑paced environment with flexible shifts including nights, weekends, and holidays.

Qualifications

• Flexible availability including days, evenings, weekends and holidays.
• Clear communication with customers, coworkers and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Ability to meet daily sales goals and balance multiple tasks.

Responsibilities

• Greet customers and provide genuine hospitality in the At Your Service areas.
• Assist with Buy Online Pickup In Store (BOPS), returns, and order pickups.
• Keep pickup, return, and sales areas organized and clean for a friction‑free customer experience.
• Explain loyalty benefits and credit account options to customers.
• Support team goals and deliver strong store results through attentive service.

Skills

Flexible availability

Customer communication

Policy literacy

Decision making

Team collaboration

Sales goal achievement

Credit accounts knowledge

Relationship building

Tech proficiency

Tools

Cash register

POS systems

Job description

Macy’s is hiring an At Your Service Center Colleague to deliver a seamless, personalized shopping experience for customers across BOPS, returns, and order pickups. You’ll help keep the store welcoming, organized, and compliant with Macy’s service standards.

The role emphasizes multitasking, problem solving, and a customer‑first mindset in a fast‑paced environment with flexible shifts including nights, weekends, and holidays.