Trailer Service Lead - Growth & OEM Training

Quality Truck Care Center, Inc.; Fond du Lac (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Vacation up to 4 weeks

PTO up to 160 hours/year

Monthly efficiency bonus

Health, Dental & Vision

401(k) with company match

HSA & FSA options

Safety equipment & training

Fitness membership reimbursement

Tuition assistance & apprenticeships

OEM & paid training

Career advancement

Flexible hours & family culture

Job summary

Quality Truck Care Center, Inc. is seeking a Trailer Service Advisor in Wisconsin to join a clean, modern shop environment with a family-first culture.

You will open the shop, manage repair orders, schedule work, and coordinate with technicians to keep projects moving while updating customers on progress. The ideal candidate will have 5+ years in heavy-duty truck service, strong mechanical and diagnostic skills, and CDL preferred.

Qualifications

• Valid Wisconsin Driver’s License (CDL preferred).
• High school diploma or equivalent.
• The ideal candidate should have a minimum of 5 years’ experience in the heavy-duty truck service business.
• Strong mechanical and diagnostic skills.
• Experience with welding, fabrication, or trailer repair preferred.
• Ability to lift 50 lbs. and perform hands-on tasks safely.
• Dependable, motivated, and committed to quality work.

Responsibilities

• Open shop, turn on the lights, unlock all the doors in the shop building.
• Edit and review time clock punches from the previous day for all the department employees.
• Writing Repair orders for Technicians, Processing and Closing Repair orders.
• Scheduling and dispatching of work.
• Review of work orders and PMs from the previous day
• Distribute daily jobs to technicians
• Monitoring Shop Equipment upkeep and future needs
• Communicating with venders regarding current products, inventory replenishment, and pricing
• Directing and Assisting Technicians when needed
• Communicating with Management Team
• Quality Inspection of completed work.
• Continually reviewing jobs in progress, keeping customers up to date with jobs complete, defect write ups, changes to the repair requirements, changes to the estimated completion time, and updating estimates as needed
• Review repair orders ready to close
• Prioritize workload based on needed completion times

Skills

5+ yrs heavy-duty service

Mechanical & diagnostic skills

CDL preferred

Lift up to 50 lbs

Dependable & motivated

Education

High school diploma or equivalent

Job description

Quality Truck Care Center, Inc. is seeking a Trailer Service Advisor in Wisconsin to join a clean, modern shop environment with a family-first culture.

You will open the shop, manage repair orders, schedule work, and coordinate with technicians to keep projects moving while updating customers on progress. The ideal candidate will have 5+ years in heavy-duty truck service, strong mechanical and diagnostic skills, and CDL preferred.