Automotive Service Advisor — Customer Care & Growth

Morrie’s 394 Hyundai; Eau Claire (WI); On-site; USD 45,000 - 89,000; Full time

Benefits offered by this job

401(k) and Roth IRA with 4% company-

Medical coverage through BCBS

HSA and Copay plan

Dental and vision coverage

PTO accrual starting at 2 weeks

Free life insurance

AD&D and disability coverage

Flexible spending plans

Job summary

Morrie's Eau Claire Subaru in Eau Claire, WI is seeking a full-time Service Advisor. You will greet customers, collect vehicle information, inspect for needed bodywork, and provide estimates while securing customer agreement.

You will advise on car care per manufacturer specs, follow up on repair progress, relay changes to customers, and help the service manager. A CDK background is a plus. The role supports referrals to sales and emphasizes safety.

Qualifications

• Strong problem-solving abilities.
• Excellent verbal and written communication.
• Professional presentation and demeanor.
• Strong organizational skills.
• CDK experience is a plus but not required.

Responsibilities

• Greet customers and obtain problem description and vehicle information.
• Inspect vehicles for bodywork and notify customers if work is needed.
• Secure agreement from customers before repairs; provide estimates.
• Advise customers on vehicle care per manufacturer specifications.
• Handle customer complaints and follow up on repair progress.
• Call customers about changes in estimates or completion times.
• Handle telephone inquiries and return messages promptly.
• Deliver vehicles and explain charges and coverage.
• Refer leads to sales departments.
• Assist the service manager as needed.
• Follow safety procedures to avoid fumes and chemicals.

Skills

Problem solving

Verbal communication

Written communication

Professional presentation

Organizational skills

CDK experience

Tools

CDK

Job description

Morrie's Eau Claire Subaru in Eau Claire, WI is seeking a full-time Service Advisor. You will greet customers, collect vehicle information, inspect for needed bodywork, and provide estimates while securing customer agreement.

You will advise on car care per manufacturer specs, follow up on repair progress, relay changes to customers, and help the service manager. A CDK background is a plus. The role supports referrals to sales and emphasizes safety.