Auto Service Advisor — Build Trust, Drive Retention

Victory Tire & Auto; Eau Claire (WI); Sur place; USD 50 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health, dental, and vision benefits

401(k) retirement plan with matching

Paid time off

Paid training

Employee Assistance Program

Résumé du poste

Victory Tire & Auto in Eau Claire, WI is seeking a Service Advisor who thrives in a fast-paced environment and excels at delivering memorable customer experiences. This role focuses on being the face of the shop, guiding guests from check-in to repair completion.

You will manage appointments, explain recommended services, and work with technicians to ensure smooth visits while building trust and repeat business through exceptional service.

Qualifications

• Strong customer service and communication skills.
• Experience selling automotive services is a plus.
• Ability to juggle multiple priorities in a fast-paced environment.
• Natural ability to build relationships and retain customers.
• Professional, positive attitude with a team-first mindset.

Responsabilités

• Be the primary point of contact for customers and deliver an exceptional service experience
• Build trust through clear communication, empathy, and follow-through
• Manage appointments, explain recommended services, and keep customers informed throughout the repair process
• Focus on customer retention by creating positive, repeatable experiences
• Work closely with technicians and management to ensure a smooth, stress-free visit for every customer

Connaissances

Customer service

Communication

Multitasking

Teamwork

Description du poste

Victory Tire & Auto in Eau Claire, WI is seeking a Service Advisor who thrives in a fast-paced environment and excels at delivering memorable customer experiences. This role focuses on being the face of the shop, guiding guests from check-in to repair completion.

You will manage appointments, explain recommended services, and work with technicians to ensure smooth visits while building trust and repeat business through exceptional service.