Fleet Services Manager — Lead Tech Team & Operations

Kenco; Chattanooga (TN); Sur place; USD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Medical insurance

HSA/FSA accounts

Dental Insurance

Vision Insurance

Life Insurance

Disability insurance

Paid Time Off

401(k)

Résumé du poste

Kenco Logistics is seeking a Service Manager for the Kenco Fleet Services to lead the service department, oversee technicians, and drive daily shop operations in Chattanooga.

You will strive to achieve technician utilization targets, manage billing efficiency, control labor costs, and implement training programs while ensuring safety and quality procedures.

This role requires 3-5 years in a fleet service environment, strong leadership and communication skills, and the ability to travel up to 25%.

Qualifications

• 3-5 years of related experience and/or training in a service environment.

Responsabilités

• Consistently attain technician utilization at or above 85%.
• Consistently attain a service billing efficiency ratio above 75%.
• Control technician labor cost at or below 28% of revenue
• Ensure that training targets are achieved and maintained in all areas where training expectations are established.
• Assist in implementing and sustaining a recruiting program for technicians.
• Evaluate the performance of each technician against established performance criteria.
• Develop and maintain best practices for work order coordination between parts and service department.
• Oversee completion of all necessary paperwork to facilitate prompt billing.
• Manage a Preventative Maintenance program for all technicians.

Description du poste

Kenco Logistics is seeking a Service Manager for the Kenco Fleet Services to lead the service department, oversee technicians, and drive daily shop operations in Chattanooga.

You will strive to achieve technician utilization targets, manage billing efficiency, control labor costs, and implement training programs while ensuring safety and quality procedures.

This role requires 3-5 years in a fleet service environment, strong leadership and communication skills, and the ability to travel up to 25%.