Lead Fleet Client Coordinator

Fleet Services by Cox Automotive; Detroit (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Cox Fleet is seeking a Lead Fleet Services Coordinator to manage the follow-up maintenance transactions lifecycle from origination to custody and to coordinate with Field Operations to deploy the right technicians across accounts.

The role demands a high school diploma or GED (or equivalent) with several years of related experience, strong communication, and robust organizational skills. Proficiency in Cox Fleet IT systems like Web Wrench, MobileFrame, RO Writer is expected.

Qualifications

• Requires High School Diploma or GED with 5–9 years in related field, or an equivalent combo with more experience.
• Excellent verbal and written communication, ability to collaborate across the organization.
• Strong organizational skills and ability to manage multiple tasks and deadlines.

Responsibilities

• Manage the follow-up maintenance transactions lifecycle from origination to repair custody.
• Oversee assigned projects with limited supervision.
• Communicate clearly with customers and teams to ensure accurate documentation.
• Provide excellent customer service for internal and external calls.
• Schedule proactive maintenance to drive repeat business and pipeline.
• Coordinate with Field Operations to assign technicians to accounts.
• Encourage customers to schedule repairs and maintenance in advance.
• Develop and improve dispatching and service scheduling capabilities.
• Handle additional duties and special projects as assigned.

Skills

Communication

Cross-functional collaboration

Organizational skills

Excel

Data entry

Education

High School Diploma or GED

Tools

Web Wrench

MobileFrame

RO Writer

Cox Fleet IT Systems

Job description

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Cox Fleet is currently hiring a Lead Fleet Services Coordinator to support the growth of the company.

Duties & Responsibilities:

• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• May oversee assigned projects.
• With limited supervision, exercises judgment on advanced or complex issues.
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
• Providing excellent customer service for all internal and external customer calls
• Be professional and establish positive customer rapport
• Obtain customers approval for all repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling
• Additional duties and special projects as assigned

Requirements:

• High School Diploma/GED and 7 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years’ experience; or 9 years’ experience in a related field
• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
• Excellent organizational skills and the ability to balance a variety of tasks.
• Strong Excel and data entry skills, and the ability to learn new platforms (such as Cox Fleet IT Systems, including Web Wrench, MobileFrame, RO Writer)
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem-solving skills
• Highly organized with exceptional follow-through abilities