Fleet Services Lead: Client Success & Scheduling

Fleet Services by Cox Automotive; Nashville (TN); On-site; USD 65,000 - 85,000; Full time

Job summary

Cox Fleet seeks a Lead Fleet Services Coordinator in Nashville to drive dispatch, service scheduling, and customer care for mobile maintenance and shop work. You will oversee the lifecycle of maintenance transactions from origination to custody and coordinate with field teams to assign the right technicians.

With strong communication, organizational skills, and proficiency in Excel and relevant Cox IT systems, you will build trusted relationships across departments, schedule preventative

Qualifications

• HS diploma/GED with 5–7+ years in a related field or equivalent experience.
• Excellent verbal and written communication, able to interact at all levels.
• Proven cross-functional collaboration and relationship-building.
• Strong organizational skills and multi-tasking.
• Proficiency in Excel and data entry; able to learn Cox Fleet IT systems.
• Knowledge of trucking industry or fleet maintenance helpful.
• Ability to work independently and in a team.

Responsibilities

• Manage follow-up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician.
• Oversee assigned projects as needed.
• Exercise judgment on advanced or complex issues with limited supervision.
• Document all customer contacts accurately in Cox Fleet systems.
• Provide excellent customer service for internal and external customers.
• Establish positive customer rapport.
• Obtain customer approval for repairs and services.
• Proactively contact customers to schedule preventative maintenance.
• Coordinate with Field Operations to schedule technicians.
• Encourage customers to schedule repairs in advance.
• Develop and improve dispatching and service scheduling capabilities.
• Handle additional duties as assigned.

Skills

Verbal communication

Written communication

Cross-functional collaboration

Organizational skills

Excel

Data entry

Learning new platforms

Education

High School Diploma/GED

Tools

Web Wrench

MobileFrame

RO Writer

Job description

Cox Fleet seeks a Lead Fleet Services Coordinator in Nashville to drive dispatch, service scheduling, and customer care for mobile maintenance and shop work. You will oversee the lifecycle of maintenance transactions from origination to custody and coordinate with field teams to assign the right technicians.

With strong communication, organizational skills, and proficiency in Excel and relevant Cox IT systems, you will build trusted relationships across departments, schedule preventative