Fleet Services Lead: Scheduling, Dispatch & Customer Care

Cox Enterprises; Nashville (TN); On-site; USD 65,000 - 85,000; Full time

Job summary

Cox Fleet in Nashville is seeking a Lead Fleet Services Coordinator to oversee the follow-up maintenance transactions lifecycle, coordinate with field operations, and ensure timely repairs while delivering excellent customer service.

You will document interactions in Cox Fleet systems, schedule technicians, and build strong relationships with internal teams and trusted partners across a nationwide service network. A HS diploma and fleet/transport knowledge, plus strong Excel skills, are required.

Qualifications

• High School Diploma or GED with 7+ years of related experience, or an equivalent combination.
• Excellent verbal and written communication; ability to effectively communicate at all levels of the organization.
• Proven cross-functional collaboration and relationship-building across partners.
• Excellent organizational skills and ability to balance many tasks.
• Strong Excel and data entry skills; ability to learn Cox Fleet IT systems.
• Knowledge of the trucking industry and fleet maintenance experience preferred.
• Ability to work independently and in a team environment.
• Strong problem-solving and follow-through abilities.

Responsibilities

• Manage the follow-up maintenance transactions lifecycle from origination to repair completion.
• May oversee assigned projects with limited supervision.
• Document customer interactions accurately in Cox Fleet systems.
• Provide professional customer service for internal and external calls.
• Coordinate with Field Operations to schedule technicians for accounts.
• Encourage proactive maintenance scheduling to create a steady pipeline of work.
• Develop and improve dispatching and service scheduling capabilities.
• Handle additional duties and special projects as assigned.

Skills

Communication skills

Cross-functional collaboration

Organizational skills

Excel

Data entry

Truck industry knowledge

Independent work

Problem solving

Follow-through

Education

High School Diploma or GED

Related degree or certification

Tools

Web Wrench

MobileFrame

RO Writer

Job description

Cox Fleet in Nashville is seeking a Lead Fleet Services Coordinator to oversee the follow-up maintenance transactions lifecycle, coordinate with field operations, and ensure timely repairs while delivering excellent customer service.

You will document interactions in Cox Fleet systems, schedule technicians, and build strong relationships with internal teams and trusted partners across a nationwide service network. A HS diploma and fleet/transport knowledge, plus strong Excel skills, are required.