Fleet Dispatch & Scheduling Specialist

Cox Automotive Inc.; Addison (IL); On-site; USD 28,000 - 41,000; Full time

Job summary

Cox Fleet is hiring a Dispatcher to support the growth of the company. You will manage the follow up maintenance transactions lifecycle from origination until the customer unit is in custody of the repair technician and maintain accurate records in Cox Fleet systems.

You will coordinate with Field Operations to schedule technicians, obtain customer approvals, and drive a steady pipeline of work while delivering excellent customer service.

Qualifications

• High School Diploma or GED with 3 years' related field experience, or equivalent
• Excellent verbal and written communication; ability to communicate at all levels
• Proven track record to collaborate cross-functionally and build relationships
• Strong Excel and data entry skills; ability to learn FSCA IT Systems

Responsibilities

• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• Timely and accurate documentation and notation in Cox Fleet systems regarding each customer contact
• Providing excellent customer service for all internal and external customer calls
• Be professional and establish positive customer rapport
• Obtain customers approval for all repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling
• Additional duties and special projects as assigned

Skills

Communication skills

Excel

Data entry

Independent & collaborative

Problem solving

Organization

Education

High School Diploma or GED

Tools

FSCA IT Systems

Web Wrench

MobileFrame

RO Writer

Job description

Cox Fleet is hiring a Dispatcher to support the growth of the company. You will manage the follow up maintenance transactions lifecycle from origination until the customer unit is in custody of the repair technician and maintain accurate records in Cox Fleet systems.

You will coordinate with Field Operations to schedule technicians, obtain customer approvals, and drive a steady pipeline of work while delivering excellent customer service.