Fleet Services Coordinator II — Dispatch & Customer Care

Cox Automotive; New York (NY); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Parental leave

Bereavement leave

Job summary

Cox Fleet is seeking a Fleet Services Coordinator II to support growth. Based near NY, you will manage the maintenance lifecycle from origination to repair, document interactions, and ensure customer satisfaction across Cox Fleet’s on-site and mobile services.

You will coordinate with Field Operations, obtain approvals, and drive preventative maintenance scheduling to build a reliable pipeline for technicians. Strong organizational and Excel skills are essential.

Qualifications

• HS Diploma/GED with 3 years in related field; or alternative combos with higher education.
• Excellent verbal and written communication; communicate at all levels.
• Proven cross-functional collaboration and relationship building.
• Strong organizational skills and ability to balance multiple tasks.
• Proficient in Excel and data entry; learn Cox Fleet IT Systems.
• Knowledge of trucking industry or fleet maintenance is helpful.
• Independent and collaborative work style; strong problem-solving.
• Highly organized with strong follow-through.

Responsibilities

• Manage the maintenance transactions lifecycle from origination to repair completion.
• Document accurately in Cox Fleet systems for each customer contact.
• Provide excellent customer service for internal and external calls.
• Obtain customer approvals for repairs and services.
• Proactively schedule preventative maintenance to drive repeat business.
• Coordinate with Field Operations to dispatch technicians to accounts.
• Encourage advance scheduling to create a steady workload.
• Support dispatching and service scheduling improvements.
• Perform additional duties and special projects as assigned.

Skills

Excel

Data entry

Communication

Cross-functional collaboration

Problem solving

Organizational skills

Customer service

Trucking industry knowledge

Education

High School Diploma/GED

Tools

Web Wrench

MobileFrame

RO Writer

Job description

Cox Fleet is seeking a Fleet Services Coordinator II to support growth. Based near NY, you will manage the maintenance lifecycle from origination to repair, document interactions, and ensure customer satisfaction across Cox Fleet’s on-site and mobile services.

You will coordinate with Field Operations, obtain approvals, and drive preventative maintenance scheduling to build a reliable pipeline for technicians. Strong organizational and Excel skills are essential.