Fleet Services Coordinator II: Customer Success & Scheduling

Cox Automotive; Newark (NJ); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Paid time off including holidays

Bereavement leave

Voting leave

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Fleet is seeking a Fleet Services Coordinator II to support growth and delivery of on-site mobile fleet maintenance services. The role focuses on dispatching, scheduling, and coordinating with field operations to ensure timely maintenance and high-quality customer service.

Ideal candidates will have strong communication, organizational, and problem-solving skills, with proficiency in Cox Fleet IT systems and Excel. Wage ranges from $18.17 to $27.31 per hour, with potential incentive programs.

Qualifications

• HS Diploma or GED with 3 years related experience, or higher degree with up to 1 year experience, or 5 years related experience.
• Excellent verbal and written communication; ability to collaborate cross-functionally.
• Strong organizational skills and ability to manage multiple tasks.

Responsibilities

• Manage follow-up maintenance transactions from origination to repair custody.
• Document and note customer interactions in Cox Fleet systems.
• Provide excellent customer service for internal and external customers.
• Build positive rapport with customers and team members.
• Obtain customer approvals for repairs and services.
• Proactively schedule preventative maintenance to drive repeat business.
• Coordinate with Field Operations to assign the right technicians.
• Encourage proactive scheduling to maintain a steady workload for technicians.
• Develop and improve Dispatching and Service Scheduling capabilities.
• Handle additional duties and special projects as assigned.

Skills

Verbal and written communication

Organizational skills

Problem-solving

Education

High School Diploma or GED

Tools

Excel

Web Wrench

MobileFrame

RO Writer

Job description

Cox Fleet is seeking a Fleet Services Coordinator II to support growth and delivery of on-site mobile fleet maintenance services. The role focuses on dispatching, scheduling, and coordinating with field operations to ensure timely maintenance and high-quality customer service.

Ideal candidates will have strong communication, organizational, and problem-solving skills, with proficiency in Cox Fleet IT systems and Excel. Wage ranges from $18.17 to $27.31 per hour, with potential incentive programs.