Fleet Services & Billing Coordinator II — Customer-Focused

Socket.dev; Phoenix (AZ); On-site; USD 50,000 - 65,000; Full time

Job summary

Cox Fleet is hiring a Fleet Services Coordinator II to support growth. The role focuses on billing, maintenance lifecycle management, and scheduling with strong customer-service expectations. You will coordinate with field operations and ensure accurate documentation across Cox Fleet systems and platforms.

Ideal candidates have a HS diploma, 3 years in a related field, and solid Excel/data-entry skills. This is a full-time on-site position supporting nationwide fleet services.

Qualifications

• High School Diploma or GED with 3 years related experience; or a combination including other certifications and up to 1 year/5 years depending on field.
• Excellent verbal and written communication; ability to communicate at all levels of the organization.
• Proven track record to collaborate cross-functionally, build positive relationships and be a trusted partner.
• Excellent organizational skills and the ability to balance a variety of tasks.
• Strong Excel and data entry skills; ability to learn new platforms (FSCA IT Systems, Web Wrench, MobileFrame, RO Writer).
• Common knowledge of trucking industry; fleet maintenance/transportation experience helpful.

Responsibilities

• Assist with billing process in all markets in area.
• Manage follow-up maintenance transactions from origination to repair custody.
• Document accurately in Cox Fleet systems for each customer contact.
• Provide excellent customer service for internal and external calls.
• Establish positive customer rapport and obtain approvals for repairs.
• Proactively contact customers to schedule preventive maintenance and drive repeat business.
• Coordinate with Field Operations to schedule technicians and ensure positive customer experience.
• Encourage customers to schedule repairs in advance to maintain a steady pipeline of work.

Skills

Verbal communication

Cross-functional collaboration

Organizational skills

Problem solving

Teamwork

Education

High School Diploma/GED

Tools

FSCA IT Systems

Web Wrench

MobileFrame

RO Writer

Excel

Job description

Cox Fleet is hiring a Fleet Services Coordinator II to support growth. The role focuses on billing, maintenance lifecycle management, and scheduling with strong customer-service expectations. You will coordinate with field operations and ensure accurate documentation across Cox Fleet systems and platforms.

Ideal candidates have a HS diploma, 3 years in a related field, and solid Excel/data-entry skills. This is a full-time on-site position supporting nationwide fleet services.