Fleet Services & Billing Specialist II - Dispatch & Client Care

Fleet Services by Cox Automotive; Philadelphia (Philadelphia County); On-site; USD 52,000 - 65,000; Full time

Job summary

Fleet Services by Cox Automotive in Philadelphia, PA is hiring a Fleet Client Services and Billing Specialist II. The role supports billing across markets, coordinates maintenance transactions from origination to repair completion, and ensures accurate documentation.

Ideal candidates have strong communication, Excel and data-entry skills, and the ability to collaborate with Field Operations and customers to schedule preventative maintenance and drive repeat business.

Qualifications

• Must have strong verbal and written communication skills across all levels.

Responsibilities

• Assist with the billing process across markets.
• Manage the follow-up maintenance transactions lifecycle from origination to completion.
• Document and note all customer contacts accurately in Cox Fleet systems.
• Provide excellent customer service for internal and external calls.
• Obtain customer approvals for repairs and services.
• Proactively schedule preventative maintenance to drive repeat business.
• Coordinate with Field Operations to deploy technicians to accounts.
• Encourage proactive scheduling to maintain a steady workflow.
• Support dispatching and service scheduling improvements.

Skills

Verbal and written communication

Excel

Data entry

Customer service

Organizational skills

Education

High School Diploma/GED

Tools

FSCA IT Systems

Web Wrench

MobileFrame

RO Writer

Job description

Fleet Services by Cox Automotive in Philadelphia, PA is hiring a Fleet Client Services and Billing Specialist II. The role supports billing across markets, coordinates maintenance transactions from origination to repair completion, and ensures accurate documentation.

Ideal candidates have strong communication, Excel and data-entry skills, and the ability to collaborate with Field Operations and customers to schedule preventative maintenance and drive repeat business.