Fleet Services & Billing Specialist II Client Care

Cox-Fleet-; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

Cox Fleet is seeking a Fleet Client Services and Billing Specialist II to join our Hillsborough, NJ team. This role supports the lifecycle of fleet maintenance transactions, from origination to technician delivery, with a focus on accurate documentation, customer service, approvals, and scheduling.

You will work closely with Field Operations and cross-functional partners to optimize dispatching, scheduling, and billing workflows while ensuring a positive customer experience and steady workflow

Qualifications

• High School Diploma/GED and 3 years’ experience in a related field or alternative combinations as described in the posting.
• Excellent verbal and written communication skills; ability to communicate across the organization.
• Proven track record of cross-functional collaboration and building relationships.
• Excellent organizational skills with the ability to balance multiple tasks.
• Strong Excel and data entry skills; ability to learn systems such as FSCA IT Systems, Web Wrench, MobileFrame, RO Writer.
• Knowledge of trucking/fleet maintenance is helpful.
• Ability to work independently and in a team.
• Excellent problem-solving skills.
• Highly organized with strong follow-through.

Responsibilities

• Manage the follow-up maintenance transactions lifecycle from origination until the customer unit is in custody of the repair technician.
• Document accurately in Cox Fleet systems for every customer contact.
• Provide excellent customer service for all internal and external calls.
• Obtain customer approvals for repairs and services.
• Proactively schedule preventative maintenance to drive repeat business.
• Coordinate with Field Operations to schedule technicians for accounts; ensure positive customer experience.
• Encourage customers to schedule repairs and maintenance in advance to maintain a steady pipeline of work.
• Develop and improve dispatching and service scheduling capabilities.
• Perform additional duties and special projects as assigned.

Skills

Excel

Data entry

Verbal communication

Written communication

Cross-functional collaboration

Problem-solving

Organizational skills

Dispatching systems

Education

High School Diploma/GED

Tools

FSCA IT Systems

Web Wrench

MobileFrame

RO Writer

Job description

Cox Fleet is seeking a Fleet Client Services and Billing Specialist II to join our Hillsborough, NJ team. This role supports the lifecycle of fleet maintenance transactions, from origination to technician delivery, with a focus on accurate documentation, customer service, approvals, and scheduling.

You will work closely with Field Operations and cross-functional partners to optimize dispatching, scheduling, and billing workflows while ensuring a positive customer experience and steady workflow