Fleet Services & Billing Specialist II

Fleet Services by Cox Automotive; Hillsborough Township (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

Cox Fleet is hiring a Fleet Client Services and Billing Specialist II in Hillsborough, NJ. You will manage maintenance transactions, document calls, and obtain customer approvals while coordinating with field ops to schedule technicians.

The role requires strong communication, organization, and Excel/data-entry skills, with an emphasis on customer satisfaction and proactive scheduling.

Qualifications

• Must have a High School Diploma or GED with related experience or equivalent
• Strong verbal and written communication skills across levels
• Proven ability to collaborate cross-functionally and build relationships
• Excellent organizational and multitasking capabilities
• Proficiency in Excel and data entry; quick learner of new platforms

Responsibilities

• Manage follow-up maintenance transactions from origination to repair technician hand-off
• Document customer interactions accurately in Cox Fleet systems
• Provide outstanding service for internal and external customers
• Obtain customer approvals for repairs and services
• Schedule preventative maintenance to drive repeat business
• Coordinate with Field Operations to schedule technicians
• Encourage proactive scheduling to maintain a steady workload for technicians
• Support dispatch and service scheduling enhancements
• Contribute to special projects and process improvements

Skills

Communication

Cross-functional collaboration

Organizational skills

Data entry

Excel

Adaptability

Education

High School Diploma or GED

Tools

Excel

FSCA IT Systems

Web Wrench

MobileFrame

RO Writer

Job description

Cox Fleet is hiring a Fleet Client Services and Billing Specialist II in Hillsborough, NJ. You will manage maintenance transactions, document calls, and obtain customer approvals while coordinating with field ops to schedule technicians.

The role requires strong communication, organization, and Excel/data-entry skills, with an emphasis on customer satisfaction and proactive scheduling.