Fleet Service Writer & Customer Liaison

City Of Atlanta Careers; Atlanta (GA); On-site; USD 46,000 - 56,000; Full time

Job summary

City Of Atlanta Careers is seeking a role coordinating and acting as a liaison between customers and service technicians when vehicles require servicing or repairs. The position involves entering detailed repair malfunctions in the service center system and preparing detailed instructions for service technicians, including parts.

It also acts as the service receptionist at vehicle check-in and handover. The role schedules servicing or repairs, discusses customer requirements, and provides

Responsibilities

• Coordinates and liaises between customers and service technicians for servicing or repairs.
• Enters detailed repair malfunctions in the service center system and prepares repair instructions for technicians.
• Serves as the service receptionist during vehicle check-in and handover.
• Schedules servicing or repairs and discusses customers' requirements.
• Provides customers with estimated costs and repair times, and notifies customers of additional or extended repairs.
• Checks vehicle warranties and/or extended warranties for cost recovery.

Job description

City Of Atlanta Careers is seeking a role coordinating and acting as a liaison between customers and service technicians when vehicles require servicing or repairs. The position involves entering detailed repair malfunctions in the service center system and preparing detailed instructions for service technicians, including parts.

It also acts as the service receptionist at vehicle check-in and handover. The role schedules servicing or repairs, discusses customer requirements, and provides