Service Dispatch & Customer Care Coordinator

Atlanta Fork Lifts, Inc.; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Atlanta Fork Lifts, Inc. seeks a Service Coordinator to serve as the first point of contact for customers seeking repair for equipment. The role requires strong people skills, multitasking, and the ability to dispatch service jobs while finalizing clerical tasks.

You will handle field communications, manage work orders, and coordinate procurement and payroll responsibilities in a busy office setting. Prior experience and a high school diploma are required.

Qualifications

• High school diploma or GED required.
• 2-3 years relevant experience.
• Strong customer service skills and ability to work with customers.

Responsibilities

• Field customer calls/emails and dispatch all service technicians.
• Post time daily and input into payroll system.
• Open and close all work orders for service technicians.
• Issue PO numbers for field service technicians and all non-shop needs; track open POs and receipts on invoices.
• Process credit card payments when necessary.
• Process filing of closed work orders; maintain records.
• Set up all new PM contracts in NDS and input amendments for PMs.
• Run monthly reports and PM lists on the 1st and 15th of each month.
• Monitor all open work orders; maintain Dispatch Log.

Skills

Customer service

Multitasking

People skills

Dispatch coordination

Data entry

Education

High School Diploma or GED

Tools

NDS

Microsoft Excel

Microsoft Word

PowerPoint

Payroll system

Job description

Atlanta Fork Lifts, Inc. seeks a Service Coordinator to serve as the first point of contact for customers seeking repair for equipment. The role requires strong people skills, multitasking, and the ability to dispatch service jobs while finalizing clerical tasks.

You will handle field communications, manage work orders, and coordinate procurement and payroll responsibilities in a busy office setting. Prior experience and a high school diploma are required.