Fleet Service Writer

City of Atlanta; Atlanta (GA); On-site; USD 44,000 - 59,000; Full time

Job summary

The City of Atlanta is seeking a skilled service liaison to coordinate between customers and service technicians for vehicle servicing and repairs. The role includes entering repair malfunctions into the service center system, drafting detailed instructions for technicians, and acting as the service receptionist during vehicle check-in and handover.

Responsibilities include scheduling servicing, discussing customer requirements, and providing estimated costs and repair times.

Qualifications

• Knowledge of modern vehicle and equipment practices.
• Excellent oral and written communication skills.
• Excellent computer skills.
• Ability to multitask in a high tempo office area to assist and solve customer needs.
• Ability to read and comprehend instructions and information.

Responsibilities

• Ascertains automotive problems by listening to customer descriptions, inspects, test drives, checks maintenance records and schedules.
• Verifies warranty coverage by examining records and explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor.
• Prepares repair work orders describing symptoms, problems, causes, repairs and services; opens WOs in the system.
• Maintains customer rapport by explaining repairs and estimated return times.

Skills

Vehicle knowledge

Communication skills

Computer skills

Multitasking

Instruction comprehension

Education

High School diploma or equivalent + 4 years automotive experience

Bachelor's in Civil Engineering (preferred)

Job description

Salary:$51,311.00

General Description and Classification Standards

This position coordinates and acts as a liaison between customers and service technicians when cars or other vehicles need servicing or repairs. Enters detailed repair malfunctions in the service center computer system and prepare detailed instructions for service technicians to include repair parts. Also acts as the service receptionist when dealing with customers at vehicle check-in and handover. Schedules servicing or repairs and discuss customers’ requirements. Provides customers with estimated costs and repair times, and notifies customers of additional or extended repairs. Checks vehicle warranties and/or extended warranties for cost recovery.

Job Description

Posting Expires: 10/23/2026

Salary:$51,311.00

General Description and Classification Standards

This position coordinates and acts as a liaison between customers and service technicians when cars or other vehicles need servicing or repairs. Enters detailed repair malfunctions in the service center computer system and prepare detailed instructions for service technicians to include repair parts. Also acts as the service receptionist when dealing with customers at vehicle check-in and handover. Schedules servicing or repairs and discuss customers’ requirements. Provides customers with estimated costs and repair times, and notifies customers of additional or extended repairs. Checks vehicle warranties and/or extended warranties for cost recovery.

Supervision Received

Works under minimal supervision and follows standard procedures and written instructions to accomplish assigned tasks. May assist in training, orienting, or observing lower-level associate, apprentice, or semi-skilled employee in the group.

Responsibilities

Essential Duties and Responsibilities:

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

• Ascertains automotive problems and services by listening to customer's description of symptoms, clarify descriptions of problems ; conduct s inspections, test s drive vehicles, check s vehicle maintenance records, and examines service schedules.
• Verifies warranty and service contract coverage by examining records and documents ; explains provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor.
• Prepares repair work orders (WO) by describing symptoms, problems, and causes discovered, as well as repairs and services required ; obtain s approval signatures and open s (WOs) in the service center database.
• Maintains customer rapport by explaining repairs and estimated vehicle return times.
• Obtain s and provide s contact telephone numbers, answer s questions and concerns, arrange s towing and temporary transportation if needed.
• Maintains automotive records by recording problems and corrective actions.
• Updates job knowledge by participating in educational opportunities and by reading manufacturer's publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests and by exploring opportunities to add value to job accomplishments.
• Complete s daily reports and coordinate s vehicle pickups.
• Follows standardized procedures and written instructions to accomplish assigned tasks.
• Provides guidance and training as required to lower level, interns, temporary employees, etc.
• Provides detailed repair malfunctions in the service center computer system and prepares detailed instructions for service technicians to include repair parts.
• Acts as the service receptionist when dealing with customers at vehicle check-in and handover.
• Schedules servicing or repairs and discuss customer requirements.
• Provides customers with estimated costs and repair times and notifies customers of additional or extended repairs.
• Completes inspections on vehicles and some in shop equipment to ensure working order for repairs.
• Communicates with vendors on the approval of vehicles being repaired through third party; approves/disapproves work that needs to be done on vehicles; makes sure that vehicles are being repaired in a timely manner and returned back for services.
• May perform other duties as assigned.

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

Qualifications

Knowledge Skills and Abilities

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list.

• Knowledge of modern vehicle and equipment practices.
• Excellent oral and written communication skills.
• Excellent computer skills.
• Ability to multitask in a high tempo office area to assist and solve customer needs.
• Ability to read and comprehend instructions and information.

Minimum Qualifications

Education and Experience - High School diploma or equivalent and four (4) years of automotive or truck experience.

Licensures and Certifications - Valid State of Georgia driver’s license

Preferred Requirements

Bachelor's Degree in Civil Engineering and five (5) years of experience in traffic control, environmental reviews, surveying, engineering design, inspection, and drafting, to include management experience.

Work Environment

Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.

Lifting Requirements

Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.