Fleet Service Account Manager: Drive Customer Success

MESO Inc.; Dallas (TX); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

401K Retirement Plan & Matching

Health Savings Account

Paid Time Off

Job summary

M.E.S.O. Inc. is hiring an Account Manager to be the central hub for our service operations.

You will own and coordinate daily schedules for mobile service technicians, support field teams with parts requests, and ensure clear timelines and service expectations for customers. You will maintain accurate customer data, bridge communication between customers, technicians and managers, and assist with maintenance contract billing and invoices.

Qualifications

• Strong organizational skills for balancing multiple priorities.
• Clear, professional communication with customers and teams.
• Experience in service coordination or dispatch within equipment/trucking/fleet service (preferred).
• Collaborative, fast-moving team environment.
• Detail-oriented with accuracy in scheduling, billing and documentation.

Responsibilities

• Own the schedule – coordinate daily schedules for mobile service technicians.
• Support the field – process parts requests and ensure technicians have what they need.
• Keep customers informed – provide updates on timelines, lead-times, and service expectations.
• Maintain accuracy – update customer databases with current information and service details.
• Bridge communication – act as the link between customers, technicians, and department managers.
• Support accounting – provide maintenance contract billing information and prepare service invoices.

Skills

Organizational skills

Communication skills

Service coordination

Team player

Attention to detail

Job description

M.E.S.O. Inc. is hiring an Account Manager to be the central hub for our service operations.

You will own and coordinate daily schedules for mobile service technicians, support field teams with parts requests, and ensure clear timelines and service expectations for customers. You will maintain accurate customer data, bridge communication between customers, technicians and managers, and assist with maintenance contract billing and invoices.