Fleet Operations & Client Success Manager

Fleet Team, Inc.; Cleveland (OH); On-site; USD 52,000 - 82,000; Full time

Job summary

Fleet Team, Inc. seeks an Account Support Manager to strengthen client relationships and ensure successful delivery of fleet management services.

You will manage supplier interactions, resolve issues, and drive operational success across assigned accounts, mentoring teammates and building scalable processes. You will collaborate with internal teams and external partners to optimize performance, reduce costs, and enhance the client experience, while representing supplier perspectives and

Qualifications

• Bachelor’s degree or equivalent in a related field.
• Three to five years in account management, supplier/vendor relations, or client services.
• Experience in fleet management, logistics, or material handling is preferred.

Responsibilities

• Assist Account Manager in monitoring and improving client fleet operations.
• Develop reports highlighting KPIs and fleet efficiency.
• Maintain relationships with OEMs and service suppliers.
• Resolve supplier-related issues with clear communication and problem-solving.
• Support client meetings with updates and strategic recommendations.

Skills

Client relationship management

Cross-functional collaboration

Analytical thinking

Communication

Project management

Education

Bachelor’s degree in Business, Supply Chain Management, Logistics, or related field

Tools

Salesforce

Monday.com

SharePoint

Excel

PowerPoint

Job description

Fleet Team, Inc. seeks an Account Support Manager to strengthen client relationships and ensure successful delivery of fleet management services.

You will manage supplier interactions, resolve issues, and drive operational success across assigned accounts, mentoring teammates and building scalable processes. You will collaborate with internal teams and external partners to optimize performance, reduce costs, and enhance the client experience, while representing supplier perspectives and