Fleet Ops Supervisor - Lead Tech Teams to Max Uptime

Fleet Services by Cox Automotive; Houston (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Cox Fleet, headquartered in Indianapolis and a leading on-site fleet maintenance provider, is hiring a Fleet Operations Supervisor in Houston, TX. You will lead technicians, manage client relationships, and oversee scheduling, safety, and quality across locations.

Responsibilities include developing estimates, coordinating with clients to forecast service needs, and ensuring compliant, efficient operations that minimize downtime while controlling costs.

Qualifications

• High School Diploma/GED and 5 years’ experience in a related field.
• Bachelor’s degree in related discipline with 3 years’ experience; Master’s with 1 year; or Ph.D. with up to 1 year.
• Knowledge of motor vehicle engines, parts, and systems, including their designs, uses, repair, and maintenance.
• Skilled in estimating, approvals, and parts procurement.
• Excellent communication, organizational, and problem-solving skills.
• Understanding of DOT, federal, state, and local regulations affecting vehicle maintenance operations.
• Proficient in understanding, analysis, and management of vehicle information to provide recommendations.

Responsibilities

• Serve as the primary contact for assigned clients, ensuring satisfaction, timely communication, and identification of opportunities for service and operational improvement.
• Provide leadership, coaching, development, and day‑to‑day direction for technicians and business support staff within assigned areas.
• Bridge communication between field technicians and clients, ensuring accurate updates, clear approvals, and high‑quality service delivery.
• Prepare and present estimates, secure client approvals, and maintain accurate documentation.
• Partner with clients to forecast service needs, recommend solutions that increase uptime, improve reliability, and reduce costs.
• Lead end‑to‑end operations including staffing, scheduling, workflow planning, quality review, and customer service execution.
• Monitor team performance, enforce safety protocols, and promote a culture of zero injuries.

Skills

Communication skills

Problem-solving

Team leadership

Customer service

Analytical thinking

Strong organizational skills

Education

High School Diploma/GED

Bachelor’s degree in related discipline

Master’s degree

PhD

Job description

Cox Fleet, headquartered in Indianapolis and a leading on-site fleet maintenance provider, is hiring a Fleet Operations Supervisor in Houston, TX. You will lead technicians, manage client relationships, and oversee scheduling, safety, and quality across locations.

Responsibilities include developing estimates, coordinating with clients to forecast service needs, and ensuring compliant, efficient operations that minimize downtime while controlling costs.