Fleet Operations Supervisor

Cox Automotive; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Cox Fleet is hiring a Fleet Operations Supervisor to provide frontline leadership, technical guidance, and operational oversight across locations. You will drive performance, ensure safety compliance, and partner cross‑functionally to meet client needs and elevate uptime for fleets.

The role emphasizes staffing, scheduling, workflow planning, and end‑to‑end operations while maintaining strong relationships with clients and internal partners to optimize service delivery.

Qualifications

• High School Diploma/GED and 5 years’ experience in a related field.
• Alternative combinations: bachelor’s degree with 3 years, master’s with 1 year, or PhD with up to 1 year.

Responsibilities

• Serve as primary contact for assigned clients and identify service improvements.
• Provide leadership, coaching, and day‑to‑day direction for technicians and staff.
• Bridge communication between field technicians and clients for accurate updates.

Skills

Leadership

Communication

Problem solving

DOT knowledge

Estimating

Education

High School Diploma/GED

Bachelor's degree (related field)

Master's degree (related field)

Job description

Days: Monday to Friday, with every other Saturday

Hours: Day Shift

Cox Fleet keeps your fleet moving!

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering selects services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/ 7 in-house call-center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Cox Fleet, the largest independent fleet maintenance company in the country, is currently hiring a Fleet Operations Supervisor. A Fleet Operations Supervisor provides frontline leadership, technical guidance, and operational oversight to technicians and support staff across assigned locations. This role ensures high‑quality service delivery, strong client partnerships, and efficient fleet maintenance operations. The supervisor drives team performance, enforces safety and compliance standards, and partners cross‑functionally to support operational goals and customer satisfaction.

Duties & Responsibilities:

• Serve as the primary contact for assigned clients, ensuring satisfaction, timely communication, and
• identification of opportunities for service and operational improvement.
• Provide leadership, coaching, development, and day‑to‑day direction for technicians and business support
• staff within assigned areas.
• Bridge communication between field technicians and clients, ensuring accurate updates, clear approvals, and
• high‑quality service delivery.
• Prepare and present estimates, secure client approvals, and maintain accurate documentation.
• Partner with clients to forecast service needs, recommend solutions that increase uptime, improve reliability,
• and reduce costs.
• Create a collaborative work environment grounded in trust, respect, and alignment to organizational goals.
• Lead end‑to‑end operations including staffing, scheduling, workflow planning, quality review, and customer
• service execution.
• Monitor team performance, enforce safety protocols, and promote a culture of zero injuries.
• Manage vehicle operations including maintenance, compliance, reporting, scheduling, and assignment of fleet
• assets.
• Troubleshoot technical issues, support complex diagnostics, and provide field guidance to technicians.
• Establish and maintain relationships with local business partners to communicate and enforce corporate fleet
• policies and standards.
• Develop, track, and communicate key performance indicators to guide operational improvements.
• Ensure accuracy and compliance of invoices, purchase orders, procurement card submissions, maintenance
• records, and vehicle data.
• Collaborate with the HR Business Partner on workforce needs, employee relations, and issue escalation.
  

Requirements

• High School Diploma/GED and 5 years’ experience in a related field.
• The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience.
• Knowledge of motor vehicle engines, parts, and systems, including their designs, uses, repair, and
• maintenance, to make repairs or perform maintenance services.
• Skilled in estimating, approvals, and parts procurement.
• Excellent communication, organizational, and problem-solving skills.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or

approaches to problems.

• Ability to determine the type of tools and equipment needed.
• Excellent verbal, written, and presentation communication skills, including experiencing high-level business

discussions and low-level technical discussions to drive alignment and bring clarity to the overall vision.

• General understanding of the Department of Transportation (DOT), federal, state, and local regulations

affecting vehicle maintenance operations.

• Strong organizational, time management, and problem-solving skills

Strong analytical thinker

• Ability to adapt strategy and approach based on changing business needs
• Experience in developing and managing process and performance measurement tools
• Strong interpersonal skills- flexible, collaborative, positive attitude, highly motivated and curious about

market evolutions.

• Knowledge of motor vehicle engines, parts, and systems, including their designs, uses, repair, and

maintenance, to make repairs or perform maintenance services.

• Understand the implications of new information for both current and future problem-solving and decision-making.
• Ability to communicate information (for example, facts, ideas, or messages) in a succinct and organized
• Ability to interact with internal and external business partners supporting corporate policy, standards,

processes, and procedures.

• Proficient in understanding, analysis, and management of vehicle information to provide recommendations.
• Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in

a fast-paced, high-energy environment.

• Strong customer service and organization skills are required.
• Works well in a team environment by supporting departmental initiatives and goals.
• Provide excellent communication skills, both written and verbal.
• Must be detail oriented.
• Safe drivers needed; valid driver’s license required.