Fleet Operations Supervisor: Lead Tech Team, Client-Focused

Cox Automotive

Houston (TX)

On-site

USD 56,000 - 83,000

Full time

5 days ago

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Job summary

Cox Automotive in Houston is seeking a Fleet Operations Supervisor to lead technicians and support staff across locations, ensuring high-quality service and efficient fleet maintenance operations. You will drive safety, scheduling, and strong client relations while coordinating with cross-functional teams.

The role emphasizes leadership, problem-solving, and the ability to adapt to changing business needs to meet uptime goals and service excellence.

Qualifications

Requires 5 years' experience in a related field.
Strong communication, organizational, and problem-solving skills.
Knowledge of DOT, federal, state, and local vehicle maintenance regulations.
Proficient in estimating, approvals, and parts procurement.
Valid driver's license required.

Responsibilities

Serve as primary contact for assigned clients, ensuring satisfaction and timely communication.
Provide leadership and day-to-day direction for technicians and business support staff.
Bridge communication between field technicians and clients with clear approvals.
Prepare and present estimates and maintain documentation.
Forecast service needs with clients to improve uptime and reduce costs.
Lead end-to-end operations including staffing, scheduling, and quality review.
Monitor safety, enforce protocols, and promote zero-injury culture.
Manage vehicle operations including maintenance, compliance, and reporting.
Develop, track, and communicate KPIs to guide improvements.