Fleet Operations & Tech Support Associate

Xerox Corporation; Tampa (FL); On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

Benefits from day one

401(k) match

Paid time off

Flexible work culture

Job summary

Xerox Corporation is seeking an on-site hardware and software helpdesk specialist to support the customer environment, monitor devices, resolve incidents, configure firmware, and assist with deployments.

You will manage the equipment fleet, provide on-site support, coordinate installations, and maintain client-facing reports while adhering to security and HIPAA-like protocols as applicable.

Qualifications

• Prior experience managing a print or equipment fleet environment.
• Familiarity with printers, MFDs, and Local Area Networks (LANs).
• A+ certification or relevant technical training preferred.
• Experience with software/server administration and configuration.
• Proficient in Microsoft Office, basic networking, and device troubleshooting.
• Strong organizational skills, customer service mindset, and communication abilities.

Responsibilities

• Manage equipment fleet, monitor performance, and coordinate service response.
• Provide on-site helpdesk support and act as point-of-contact for escalations.
• Administer workflow scanning configurations, firmware updates, and device deployment.
• Monitor consumables, parts inventory, and order fulfillment.
• Coordinates device installations, moves, and decommissions.
• Maintain service reporting tools and generate regular client-facing reports.
• Integrate and operate within client ticketing/helpdesk systems.
• Collaborate with service teams and elevate major incidents as needed.

Skills

Fleet mgmt

Hardware troubleshooting

Printer knowledge

LAN familiarity

Customer service

Documentation

Education

A+ certification

Tools

Ticketing system

Remote monitoring tools

Job description

Xerox Corporation is seeking an on-site hardware and software helpdesk specialist to support the customer environment, monitor devices, resolve incidents, configure firmware, and assist with deployments.

You will manage the equipment fleet, provide on-site support, coordinate installations, and maintain client-facing reports while adhering to security and HIPAA-like protocols as applicable.