Client Operations Associate (Floater)

Xerox; Minneapolis, Saint Paul (MN, MN); On-site; USD 27,552,000 - 44,083,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Job summary

Xerox is seeking a floater IT technician to support hardware and software across the customer environment, ensuring reliable device performance and efficient workflows.

This on-site, customer-facing role includes proactive monitoring, incident resolution, firmware configuration, and coordinating service responses, while advocating for the client.

Join Xerox to deliver a consistent, responsive technology experience and grow within a team that values flexibility, safety, and work-life balance.

Qualifications

• Experience managing a print fleet or equipment fleet environment.

Responsibilities

• Manage the equipment fleet, monitor performance, and coordinate service response.
• Provide on-site helpdesk support and serve as a point of contact for escalations.
• Administer workflow scanning configurations, firmware updates, and device deployments.
• Monitor consumables and parts inventory and coordinate order fulfillment.
• Coordinate device installations, moves, and decommissions while maintaining service reporting and escalation of major incidents.

Skills

Print fleet mgmt

LAN basics

Server administration

Microsoft Office

Customer service

Education

A+ certification

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview

This is a floater position. You will support hardware and software across the customer environment, helping maintain reliable device performance and effective workflows. In this customer-facing role, you will provide proactive device monitoring, incident resolution, firmware configuration, and workflow support while serving as an advocate for the client. Join Xerox and help deliver a consistent, responsive technology experience.

Why Join This Team

• Competitive hourly compensation with overtime potential


• Comprehensive benefits from day one, including medical, dental, vision, and life insurance


• 401(k) with company match


• Paid time off, holidays, and personal days


• A culture that prioritizes flexibility, safety, and work-life balance

What You Will Do

• Manage the equipment fleet, monitor performance, and coordinate service response


• Provide on-site helpdesk support and serve as a point of contact for escalations


• Administer workflow scanning configurations, firmware updates, and device deployments


• Monitor consumables and parts inventory and coordinate order fulfillment


• Coordinates device installations, moves, and decommissions while maintaining service reporting, supporting client ticketing systems, and escalating major incidents as needed

What You Need to Succeed

• Experience managing a print or equipment fleet environment


• Familiarity with printers, multifunction devices, Local Area Networks, and basic networking


• Experience with software and server administration, configuration, and device troubleshooting


• Proficiency with Microsoft Office and effective organizational, customer service, and communication skills


• A+ certification or relevant technical training is preferred


• We are also open for no experience and fresh graduate

How We Set You Up for Success

• Full onboarding and technical training


• Access to support tools and advanced remote monitoring systems


• Career development supported through regular reviews and improvement plans


• Client-specific compliance and training programs, including applicable security and HIPAA requirements