Client Operations & Fleet Support Associate

Xerox Corporation; Saint Paul (MN); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision, and life

401(k) with company match

Paid time off

Holidays and personal days

Flexible, safe work culture

Job summary

Xerox Corporation seeks a floater to support hardware and software across customer environments, maintaining device performance and workflows. In this on-site role, you will monitor, configure firmware, deploy devices, and assist with escalations, serving as a client advocate.

Training provided; open to fresh graduates or candidates with experience in print/equipment fleets. Excellent customer service and basic networking skills are valued.

Qualifications

• Experience managing a print or equipment fleet environment.
• Familiarity with printers, multifunction devices, Local Area Networks, and basic networking.
• Experience with software and server administration, configuration, and device troubleshooting.
• Proficiency with Microsoft Office and effective organizational, customer service, and communication skills.

Responsibilities

• Manage the equipment fleet, monitor performance, and coordinate service response.
• Provide on-site helpdesk support and serve as a point of contact for escalations.
• Administer workflow scanning configurations, firmware updates, and device deployments.
• Monitor consumables and parts inventory and coordinate order fulfillment.
• Coordinates device installations, moves, and decommissions while maintaining service reporting, supporting client ticketing systems, and escalating major incidents as needed.

Skills

Print fleet management

Networking basics

Software & server administration

Customer service

Education

A+ certification or technical training

Tools

Printers & MMDs

LANs

Firmware configuration

Workflow deployment

Job description

Xerox Corporation seeks a floater to support hardware and software across customer environments, maintaining device performance and workflows. In this on-site role, you will monitor, configure firmware, deploy devices, and assist with escalations, serving as a client advocate.

Training provided; open to fresh graduates or candidates with experience in print/equipment fleets. Excellent customer service and basic networking skills are valued.