Client Operations Specialist - Fleet & Service Support

Xerox; Minneapolis, Saint Paul (MN, MN); On-site; USD 27,552,000 - 44,083,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Job summary

Xerox is seeking a floater IT technician to support hardware and software across the customer environment, ensuring reliable device performance and efficient workflows.

This on-site, customer-facing role includes proactive monitoring, incident resolution, firmware configuration, and coordinating service responses, while advocating for the client.

Join Xerox to deliver a consistent, responsive technology experience and grow within a team that values flexibility, safety, and work-life balance.

Qualifications

• Experience managing a print fleet or equipment fleet environment.

Responsibilities

• Manage the equipment fleet, monitor performance, and coordinate service response.
• Provide on-site helpdesk support and serve as a point of contact for escalations.
• Administer workflow scanning configurations, firmware updates, and device deployments.
• Monitor consumables and parts inventory and coordinate order fulfillment.
• Coordinate device installations, moves, and decommissions while maintaining service reporting and escalation of major incidents.

Skills

Print fleet mgmt

LAN basics

Server administration

Microsoft Office

Customer service

Education

A+ certification

Job description

Xerox is seeking a floater IT technician to support hardware and software across the customer environment, ensuring reliable device performance and efficient workflows.

This on-site, customer-facing role includes proactive monitoring, incident resolution, firmware configuration, and coordinating service responses, while advocating for the client.

Join Xerox to deliver a consistent, responsive technology experience and grow within a team that values flexibility, safety, and work-life balance.