Fleet & Helpdesk Operations Associate

Xerox; Tampa (FL); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly compensation with O

Comprehensive benefits from day one

401(k) with company match

Paid time off, holidays and personal

Flexibility and work-life balance

Job summary

Xerox Holdings Corporation in Tampa, FL is seeking a skilled technician to support equipment across the customer's environment, providing proactive device monitoring, incident resolution, firmware configuration, and workflow support as the client’s advocate.

You will manage fleet and devices, deliver on-site helpdesk support, coordinate installations, and maintain service reports while collaborating with service teams to escalate major incidents as needed.

Qualifications

• Experience managing a print or equipment fleet environment.
• Familiar with printers, MFDs, and LANs.
• A+ certification or relevant technical training preferred.
• Experience with software/server administration and configuration.
• Proficient in Microsoft Office, basic networking, and device troubleshooting.
• Strong organizational skills, customer service mindset, and communication abilities.

Responsibilities

• Manage equipment fleet, monitor performance, and coordinate service response.
• Provide on-site helpdesk support and act as point-of-contact for escalations.
• Administer workflow scanning configurations, firmware updates, and device deployment.
• Monitor consumables, parts inventory, and order fulfillment.
• Coordinates device installations, moves, and decommissions.
• Maintain service reporting tools and generate regular client-facing reports.
• Collaborate with service teams and elevate major incidents as needed.

Skills

Fleet management

Printers

MFDs

LANs

Software administration

Server administration

Configuration

Microsoft Office

Basic networking

Device troubleshooting

Customer service

Communication skills

Organizational skills

Education

A+ certification

Job description

Xerox Holdings Corporation in Tampa, FL is seeking a skilled technician to support equipment across the customer's environment, providing proactive device monitoring, incident resolution, firmware configuration, and workflow support as the client’s advocate.

You will manage fleet and devices, deliver on-site helpdesk support, coordinate installations, and maintain service reports while collaborating with service teams to escalate major incidents as needed.