Client Operations Specialist - Fleet & Helpdesk

Xerox Corporation; Chicago (IL); On-site; USD 35,000 - 69,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Holidays

Personal days

Flexible work culture

Job summary

Xerox Corporation in Chicago is seeking a floater technician to support hardware and software across customer environments. You will monitor device performance, provide on-site helpdesk support, and coordinate service responses while acting as an advocate for the client.

The position offers competitive hourly compensation with overtime potential and comprehensive benefits from day one, including medical, dental, vision, life insurance, a 401(k) with company match, paid time off, holidays and

Qualifications

• Experience managing a print or equipment fleet environment.
• Familiarity with printers, multifunction devices, LANs and basic networking.
• Experience with software and server administration, configuration, and device troubleshooting.
• Proficiency with Microsoft Office and strong organizational, customer service, and communication skills.
• A+ certification or relevant technical training is preferred.
• Open to candidates with no experience and fresh graduates.

Responsibilities

• Manage the equipment fleet, monitor performance, and coordinate service response.
• Provide on-site helpdesk support and serve as a point of contact for escalations.
• Administer workflow scanning configurations, firmware updates, and device deployments.
• Monitor consumables and parts inventory and coordinate order fulfillment.
• Coordinate device installations, moves, and decommissions while maintaining service reporting and escalation of major incidents.

Job description

Xerox Corporation in Chicago is seeking a floater technician to support hardware and software across customer environments. You will monitor device performance, provide on-site helpdesk support, and coordinate service responses while acting as an advocate for the client.

The position offers competitive hourly compensation with overtime potential and comprehensive benefits from day one, including medical, dental, vision, life insurance, a 401(k) with company match, paid time off, holidays and