Client Operations Associate (Floater)

Xerox Corporation; Chicago (IL); On-site; USD 35,000 - 69,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Holidays

Personal days

Flexible work culture

Job summary

Xerox Corporation in Chicago is seeking a floater technician to support hardware and software across customer environments. You will monitor device performance, provide on-site helpdesk support, and coordinate service responses while acting as an advocate for the client.

The position offers competitive hourly compensation with overtime potential and comprehensive benefits from day one, including medical, dental, vision, life insurance, a 401(k) with company match, paid time off, holidays and

Qualifications

• Experience managing a print or equipment fleet environment.
• Familiarity with printers, multifunction devices, LANs and basic networking.
• Experience with software and server administration, configuration, and device troubleshooting.
• Proficiency with Microsoft Office and strong organizational, customer service, and communication skills.
• A+ certification or relevant technical training is preferred.
• Open to candidates with no experience and fresh graduates.

Responsibilities

• Manage the equipment fleet, monitor performance, and coordinate service response.
• Provide on-site helpdesk support and serve as a point of contact for escalations.
• Administer workflow scanning configurations, firmware updates, and device deployments.
• Monitor consumables and parts inventory and coordinate order fulfillment.
• Coordinate device installations, moves, and decommissions while maintaining service reporting and escalation of major incidents.

Job description

Chicago, Elgin, Joliet, Naperville, Rockford

State/Province

Country

United States

Date

Thursday, August 20, 2026

Working time

Full-time

Ref#

20040708

Job Level

Job Type

Experienced

Seniority Level

Associate

Currency

USD - United States - US

Annual Base Salary Minimum

34,740

Annual Base Salary Maximum

69,480

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount.Actual salaries will vary based onfactorsincluding, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience,knowledge, skills,and abilities. The range listed is just one component of Xerox’s total compensation package for employees.Employees are also afforded acomprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.If you are not reviewing this job posting onXerox Careers , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visitXerox Careers .

Hourly:Hourly rates for this position can be shared with youper yourlocation, thisrate will fall within theposted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com .

Overview:
This is a floater position. You will support hardware and software across the customer environment, helping maintain reliable device performance and effective workflows. In this customer-facing role, you will provide proactive device monitoring, incident resolution, firmware configuration, and workflow support while serving as an advocate for the client. Join Xerox and help deliver a consistent, responsive technology experience.

Why Join This Team:

Competitive hourly compensation with overtime potential

Comprehensive benefits from day one, including medical, dental, vision, and life insurance

401(k) with company match

Paid time off, holidays, and personal days

A culture that prioritizes flexibility, safety, and work-life balance

What You Will Do:

Manage the equipment fleet, monitor performance, and coordinate service response

Provide on-site helpdesk support and serve as a point of contact for escalations

Administer workflow scanning configurations, firmware updates, and device deployments

Monitor consumables and parts inventory and coordinate order fulfillment

Coordinates device installations, moves, and decommissions while maintaining service reporting, supporting client ticketing systems, and escalating major incidents as needed

What You Need to Succeed:

Experience managing a print or equipment fleet environment

Familiarity with printers, multifunction devices, Local Area Networks, and basic networking

Experience with software and server administration, configuration, and device troubleshooting

Proficiency with Microsoft Office and effective organizational, customer service, and communication skills

A+ certification or relevant technical training is preferred

We are also open for no experience and fresh graduate.

How We Set You Up for Success:

Full onboarding and technical training

Access to support tools and advanced remote monitoring systems

Career development supported through regular reviews and improvement plans

Client-specific compliance and training programs, including applicable security and HIPAA requirements

With Our Technology, Build Your Future at Xerox.