Fleet Operations Supervisor: Lead World‑Class Service & Safety

AAA Northeast; Avon (MA); On-site; USD 82,000 - 104,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Paid time off

AAA membership

Tuition reimbursement

Job summary

AAA Northeast in Avon, MA seeks a Fleet Operations Supervisor to oversee daily Fleet driver activities, monitor service demands and ensure safety and policy compliance across field operations. The role emphasizes training staff and maintaining world-class service standards for our members.

The position focuses on interviewing and coaching staff, scheduling, incident management, vehicle inspections, and collaboration with leadership to sustain AAA’s trusted legacy and rewards-based culture.

Qualifications

• Associate's Degree required.
• 3-4 years of relevant work experience required.
• 1-3 years on-the-job tow experience required.
• Supervisory experience preferred.
• Active and valid driver’s license issued by only one state or jurisdiction required.
• DOT card pre-hire and as a current employee within 1 year required.

Responsibilities

• Oversees the daily activity of Fleet drivers, monitoring activity to ensure delivery of world class service while adhering to safety procedures.
• Interviews, makes hiring recommendations, identifies training needs and evaluates performance of subordinate staff.
• Delivers training to staff and accompanies drivers on service calls to assess delivery.
• Resolves service delivery or member problems and ensures member satisfaction.
• Performs fleet inspections, reviews driver logs, and documents incidents and accidents.
• Opens/closes the Fleet Operations Center and supports other duties as assigned.

Skills

Supervisory experience

Driver's license

DOT compliance

Education

Associate's Degree

Job description

AAA Northeast in Avon, MA seeks a Fleet Operations Supervisor to oversee daily Fleet driver activities, monitor service demands and ensure safety and policy compliance across field operations. The role emphasizes training staff and maintaining world-class service standards for our members.

The position focuses on interviewing and coaching staff, scheduling, incident management, vehicle inspections, and collaboration with leadership to sustain AAA’s trusted legacy and rewards-based culture.