Fleet Operations Lead: Driver Training & Service

Aaa-Northeast; West Springfield (MA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health coverage

6% 401(k) match

Paid time off

Free AAA membership

Tuition reimbursement

Job summary

AAA Northeast is seeking a Fleet Operations Supervisor in West Springfield, MA to oversee daily Fleet driver activities, train staff, and ensure adherence to safety and club policies. The role emphasizes world-class service and patient member satisfaction while managing scheduling and overtime approvals.

The position requires an Associate's Degree or equivalent experience, supervisory background, and a valid driver's license with DOT pre-hire within a year.

Qualifications

• Associate's Degree Required or 3-4 Years of Additional Relevant Work Experience Required
• 1-3 years On-the-job tow experience Required
• Supervisory experience Preferred
• Active and valid driver’s license issued by only one state or jurisdiction Required
• DOT card pre-hire and as a current employee within 1 Year Required

Responsibilities

• Oversees the day-to-day activities of Fleet drivers, monitoring activity to ensure delivery of world class service while adhering to safety procedures; interviews, makes hiring recommendations, identifies training needs and evaluates the performance of subordinate staff, ensuring adherence to department and Club policies and procedures; emphasizes Five Diamond Service and member satisfaction; reviews scheduling to ensure adequate staff coverage and obtains approval for overtime hours as necessary to meet service demand.
• Delivers new-hire and refresher on-the-job and classroom training, emphasizing policies, procedures and operational/personal safety; equips employees with knowledge of AAA products and services; emphasizes the importance of building relationships with each member contact; accompanies drivers on service calls, to assess service delivery; performs periodic training for AAA contract garages, reinforcing Club values, policies and procedures.
• Resolves service delivery or member problems, utilizing experience to resolve unusual service problems; ensures member satisfaction, driver safety and protection of property; identifies any repetitive problems and alerts management; acts as resource on questions of Club policies and procedures.
• Performs daily inspections of drivers and vehicles; ensures uniforms and trucks conform to Club policies (i.e., cleanliness, maintenance, safety device and equipment, etc); review driver logs for completion, alerting management of maintenance issues. Inspects fleet accident sites, representing Club as necessary; assists drivers with completion of accident forms; completes damage reports and provides additional information as necessary.
• Investigates driver injury incidents and ensure documentation/injury reports are completed; provides suggestions for proactive prevention of incidents and follows up with drivers to ensure proper care is taken to prevent injuries; informs Safety Manager, to ensure worker's compensation issues are appropriately addressed; may provide additional information for formal inquiries.
• Performs periodic inventory checks, ensuring adequate warehouse and on-truck supplies of needed equipment; informs management of reorder status.
• Responds to road service calls to provide mechanical assistance to members or fleet drivers as necessary.
• Opens/closes the Fleet Operations Center as scheduled, ensuring vehicles and building are properly secured.
• Other duties as assigned.

Skills

Supervisory experience

Driver's license

Education

Associate's Degree

Job description

AAA Northeast is seeking a Fleet Operations Supervisor in West Springfield, MA to oversee daily Fleet driver activities, train staff, and ensure adherence to safety and club policies. The role emphasizes world-class service and patient member satisfaction while managing scheduling and overtime approvals.

The position requires an Associate's Degree or equivalent experience, supervisory background, and a valid driver's license with DOT pre-hire within a year.