Fleet Operations Lead - Safety, Service & Efficiency

AAA Northern New England; Scarborough (ME); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Health coverage

401(k) + Pension

Tuition assistance

Floating holidays & PTO

Parental leave

Wellness programs

Employee discounts

Job summary

AAA Northern New England is seeking a Fleet Supervisor to oversee operations across an assigned territory, ensuring safe, reliable, and cost-effective performance of the Club’s fleet. You will provide direct supervision, coaching, and development for drivers while partnering with leadership to drive service excellence for members.

You'll manage maintenance, scheduling, and vendor coordination, uphold safety and regulatory standards, and contribute to long-term fleet reliability and member

Qualifications

• Proven experience in roadside assistance, fleet operations, transportation, towing, or related field.
• demonstrated supervisory or leadership experience with coaching/ performance management.
• Strong knowledge of tow vehicles, fleet equipment, maintenance practices.
• Automotive systems and diagnostic understanding including TPMS, fuel systems, and preventive maintenance.
• Familiarity with vehicle specs, repair costs, maintenance, and fleet budgeting.
• Proficiency with Microsoft 365 apps and Workday or similar systems.
• Excellent organizational, problem-solving, analytical, and decision-making skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to collaborate with drivers, vendors, leadership, and internal/external partners.

Responsibilities

• Oversee the maintenance, repair, and operational readiness of fleet vehicles within the assigned territory.
• Coordinate vehicle repairs and preventive maintenance with external vendors and fleet mechanics.
• Directly supervise and support drivers through coaching, training, performance management, and development.
• Promote compliance with policies, procedures, regulatory requirements, and safety standards.
• Monitor metrics: service levels, response times, territory coverage, vehicle availability, and service delivery.
• Identify issues and implement corrective actions to improve efficiency, safety, and service quality.
• Develop and manage driver schedules to maintain staffing, minimize overtime, and support safety.
• Investigate and resolve customer/service-related concerns involving drivers and fleet operations.
• Maintain records for fleet vehicles: inspections, registrations, maintenance history, repairs, and compliance.
• Ensure vehicles remain operable, properly maintained, and ready for service.
• Assist with recruiting, onboarding, orientation, and training of new drivers.
• Serve as a driver when needed by management.
• Partner with leadership to improve fleet reliability, efficiency, safety, and member service.

Skills

Fleet operations

Leadership

Vehicle maintenance

Automotive systems

Workday

Microsoft 365

Budgeting

Team collaboration

Problem solving

Multi-tasking

Tools

Workday

Microsoft 365

PDF editing

Job description

AAA Northern New England is seeking a Fleet Supervisor to oversee operations across an assigned territory, ensuring safe, reliable, and cost-effective performance of the Club’s fleet. You will provide direct supervision, coaching, and development for drivers while partnering with leadership to drive service excellence for members.

You'll manage maintenance, scheduling, and vendor coordination, uphold safety and regulatory standards, and contribute to long-term fleet reliability and member