Inside Sales & Customer Success Liaison

FleetPride; Irving (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

FleetPride is seeking an Account Representative to act as a liaison, provide product and service information by phone or email, and resolve issues for our largest customer. You will support National Account Managers to drive sales excellence and ensure outstanding service.

Responsibilities include handling calls, writing orders, tracking shipments, and coordinating with Sales, Legal, and Supply Chain to meet client needs.

Qualifications

• High School Diploma or GED required; Bachelor’s Degree preferred.
• Minimum 2 years in an administrative role; customer service experience preferred.
• Ability to grow into Inside Sales; proficient in MS Office.

Responsibilities

• Be the voice of the Customer Support Center by handling calls to the CSC’s general sales line and providing exceptional service.
• Develop relationships by taking prompt action on calls, writing orders, and providing order tracking information.
• Recommend solutions based on customers’ needs and interests.
• Estimate, quote, discuss terms, address warranty, delivery status and issue credits for major regional customers.
• Work with the sales group to develop and market product lines.

Skills

Active Listening

Judgment & Decision making

Computer skills

Communicating

Active Learning

Project Management

Critical Thinking

Collaboration

Oral Expression

Written Expression

Oral Comprehension

Problem Sensitivity

Education

High School Diploma

Bachelor’s Degree preferred

Tools

MS Excel

MS Word

MS PowerPoint

MS Access

AS400

Job description

FleetPride is seeking an Account Representative to act as a liaison, provide product and service information by phone or email, and resolve issues for our largest customer. You will support National Account Managers to drive sales excellence and ensure outstanding service.

Responsibilities include handling calls, writing orders, tracking shipments, and coordinating with Sales, Legal, and Supply Chain to meet client needs.