Fleet Solutions Account Manager – Customer Success & Upsell

Source01; Vernon, Northern (Wyoming County, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Guttman Holdings, Inc. is seeking an Account Manager for its fleet card sales department. The role focuses on existing customer relations, regular communications, and fulfilling customer requests across the fleet solutions portfolio.

You will support Fleet Solutions Sales Representatives, develop cross-selling opportunities, and maintain strong customer service while managing account details and service inquiries. This position is based in Belle Vernon, PA and requires a 4-year degree.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Excellent organization and communication and interpersonal skills with demonstrated ability to listen to others, express ideas both orally and in writing.
• Intermediate to advanced computer proficiency; experience working in Windows and Microsoft Office (Word, Excel, Power Point, etc.)

Responsibilities

• Communicate regularly with customers to enhance and maintain their business relationships.
• Prepare periodic formal business reviews for customers.
• Utilize existing tools to enhance customer experience.
• Make required changes to existing customer accounts, such as driver identification numbers and adding new vehicles.
• Provide timely responses to customer inquiries concerning invoice copies, reports, site location assistance, etc., always demonstrating exceptional customer service.
• Provide general administrative support to the Sales Reps to assist with processing card orders, completing credit applications, prepare invoice analysis for prospects, generating & distributing the weekly and annual reports including any ad-hoc reporting requested by customers from time to time.
• Monitor and respond to all Fraud Alerts by contacting the customers.
• Train existing customers in navigation and use of the customer web portal.
• Cross selling / up selling all products and services to existing customers (i.e. maintenance program, fraud protection, etc).
• Develop business with existing customers for any cross-referral arrangements we may have with Resellers.
• Enhancing the existing margin by working with customers to add additional volume or suggesting alternative purchasing options.

Skills

Organization & communication

MS Office proficiency

Customer relationship management

Education

Bachelor’s degree

Job description

Guttman Holdings, Inc. is seeking an Account Manager for its fleet card sales department. The role focuses on existing customer relations, regular communications, and fulfilling customer requests across the fleet solutions portfolio.

You will support Fleet Solutions Sales Representatives, develop cross-selling opportunities, and maintain strong customer service while managing account details and service inquiries. This position is based in Belle Vernon, PA and requires a 4-year degree.