Fleet Maintenance Liaison: Uptime & Dealer Coordination

Big Truck Rental LLC; Tampa (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Big Truck Rental LLC is seeking a Fleet Maintenance Coordinator to manage repair needs with our dealer network and ensure clear communication between customers and BTR. You will work with the VP and Logistics sales teams to support account needs, coordinate service partners, prepare repair orders, and keep customers informed about progress and charges.

This role requires a details-oriented communicator with industry knowledge and the ability to work after hours when priorities demand.

Qualifications

• High School Diploma/GED required.
• Experience in Fleet Maintenance/Logistics preferred.
• Experience with Terminal Tractors preferred.
• Strong written and verbal communication skills.

Responsibilities

• Record customer data and track service requirements.
• Communicate with customers to understand vehicle problems and needs.
• Write repair orders describing condition and required repairs.
• Coordinate with service partners/dealers for timely work at proper rates.
• Estimate time required for repair or maintenance work.
• Update customers on the status of their rental repairs as expected.
• Explain work performed and charges to the customer at end of repair.
• Follow up with customers to ensure satisfaction and resolve issues as needed.
• Maintain knowledge of latest industry trends and best practices.
• Flexibility to work on priority tasks after hours as needed.

Skills

Attention to detail

Communication skills

Independent worker

Problem-solving

Education

High School Diploma/GED

Tools

Salesforce

Sage Intacct

Word

Excel

PowerPoint

Job description

Big Truck Rental LLC is seeking a Fleet Maintenance Coordinator to manage repair needs with our dealer network and ensure clear communication between customers and BTR. You will work with the VP and Logistics sales teams to support account needs, coordinate service partners, prepare repair orders, and keep customers informed about progress and charges.

This role requires a details-oriented communicator with industry knowledge and the ability to work after hours when priorities demand.