Fleet Service Writer: Heavy-Duty Truck Coordination

TCI Transportation; Humble (TX); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Weekly pay with direct deposit

Quarterly safety incentives up to $300

Medical, dental, and vision coverage

Employer-paid life and AD&D insurance

401(k) with company match

Paid vacation and holidays

Employee discount programs

Job summary

TCI Maintenance is seeking an experienced Heavy-Duty Truck Service Writer to join our busy fleet maintenance team. You will coordinate repairs, keep customers informed, and help shop operations run smoothly.

As the primary contact for fleet customers, you will schedule maintenance, inspections, and repairs, coordinate vendors, and manage work orders with accuracy. This role emphasizes customer service, organization, and reliable recordkeeping to keep fleets moving.

Qualifications

• Previous Service Writer/Service Advisor experience in commercial truck repair, diesel maintenance, or fleet service.
• Strong customer service and communication skills.
• Excellent organization, multitasking, and follow-through.
• Ability to coordinate multiple service requests in a fast-paced shop.
• Strong attention to detail and accurate recordkeeping.
• Comfortable using computers and service management software; Excel proficiency.
• Ability to work independently while supporting a team.

Responsibilities

• Serve as a primary point of contact for fleet maintenance customers.
• Coordinate preventative maintenance, inspections, and repair appointments.
• Communicate service schedules, equipment needs, and repairs to customers.
• Schedule outside vendors and coordinate replacement rental equipment when needed.
• Open, update, and close service work orders accurately.
• Coordinate service assignments with technicians and shop management.
• Maintain accurate service records and provide documentation to customers.

Skills

Customer service

Communication

Organization

Multitasking

Recordkeeping

Computer literacy

Independence & teamwork

Tools

Fusion

Service management software

Microsoft Excel

Job description

TCI Maintenance is seeking an experienced Heavy-Duty Truck Service Writer to join our busy fleet maintenance team. You will coordinate repairs, keep customers informed, and help shop operations run smoothly.

As the primary contact for fleet customers, you will schedule maintenance, inspections, and repairs, coordinate vendors, and manage work orders with accuracy. This role emphasizes customer service, organization, and reliable recordkeeping to keep fleets moving.