Fleet Client Specialist II

Cox Enterprises; Addison (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Cox Fleet in Indianapolis is hiring a Dispatcher to support growth and frontline service delivery across our nationwide network of providers and service centers. You will manage the full dispatch lifecycle, coordinate with field technicians, and ensure timely, accurate documentation in Cox Fleet systems while delivering excellent customer service and proactive maintenance scheduling.

Strong Excel and data-entry skills, a customer-first mindset, and the ability to collaborate across teams are

Qualifications

• High School Diploma or GED; 3 years related field experience
• Excellent verbal and written communication at all levels
• Proven cross-functional collaboration and relationship-building
• Strong organizational skills and ability to balance tasks
• Proficient in Excel and data entry; able to learn new platforms

Responsibilities

• Manage follow-up maintenance transactions lifecycle from origination to repair completion
• Document and annotate customer interactions in Cox Fleet systems
• Provide excellent customer service for internal and external customers
• Obtain customer approval for repairs and services
• Proactively schedule preventative maintenance to drive repeat business
• Coordinate with Field Operations to assign the right technicians
• Encourage proactive scheduling to maintain a steady work pipeline
• continually develop and improve dispatching and scheduling capabilities
• Handle additional duties and special projects as assigned

Skills

Communication

Cross-functional

Organization

Excel

Education

HS Diploma/GED

Tools

FSCA IT Systems

Web Wrench

MobileFrame

RO Writer

Job description

Cox Fleet keeps your fleet moving!

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Cox Fleet is currently hiring a Dispatcher to support the growth of the company.

Duties & Responsibilities:

• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
• Providing excellent customer service for all internal and external customer calls
• Be professional and establish positive customer rapport
• Obtain customers approval for all repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling
• Additional duties and special projects as assigned

Requirements:

• High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field
• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
• Excellent organizational skills and the ability to balance a variety of tasks.
• Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer)
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem-solving skills
• Highly organized with exceptional follow-through abilities