Fleet Billing & Services Specialist II

Cox Automotive; Bridgeport (CT); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Parental leave

Job summary

Cox Fleet is seeking a Fleet Services & Billing Specialist to support billing across markets and ensure timely, accurate transactions. You will coordinate with Field Operations to schedule technicians and maintain documentation in Cox Fleet systems while delivering excellent customer service.

You will grow in a role that handles account relationships, confirms repairs with customers, and drives preventative maintenance.

Qualifications

• Excellent verbal and written communication skills; ability to effectively communicate at all levels of the organization.
• Proven track record to collaborate cross-functionally and build positive relationships with cross functional partners.
• Excellent organizational skills and the ability to balance a variety of tasks.
• Strong Excel and data entry skills, and ability to learn new platforms (FSCA IT Systems, Web Wrench, MobileFrame, RO Writer)

Responsibilities

• Assist with the billing process in all markets in area.
• Manage the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician.
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact.
• Provide excellent customer service for all internal and external customer calls.
• Be professional and establish positive customer rapport.
• Obtain customers approval for all repairs and services to be performed.
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business.
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience.
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician.
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling
• Additional duties and special projects as assigned

Skills

Excel

Communication

Organizational skills

Cross-functional collaboration

Data entry

Education

High School Diploma/GED

Tools

FSCA IT Systems

Web Wrench

MobileFrame

RO Writer

Job description

Cox Fleet is seeking a Fleet Services & Billing Specialist to support billing across markets and ensure timely, accurate transactions. You will coordinate with Field Operations to schedule technicians and maintain documentation in Cox Fleet systems while delivering excellent customer service.

You will grow in a role that handles account relationships, confirms repairs with customers, and drives preventative maintenance.