Fleet Analytics Customer Success Manager — Remote & Travel

Henry North; Baltimore (MD); Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

Company vehicle provided

Strong onboarding and training support

Performance-based bonus

Job summary

A leading material handling organization is seeking a Customer Success Manager to bridge the gap between telematics data and actionable business insights for customers. The ideal candidate will have 1-3 years of experience in a customer-facing role, demonstrating strong analytical and communication skills. This remote-friendly position offers a base salary between $80,000 and $90,000, with opportunities for performance-based bonuses and support for travel. The right person will thrive in building customer relationships and optimizing fleet usage.

Qualifications

• 1-3 years of experience in customer success, analytics, or operations.
• Skilled at using spreadsheets and data analysis.
• Strong oral and written communication skills.

Responsibilities

• Lead Quarterly Business Reviews with customers using telematics data.
• Translate usage and cost data into actionable insights.
• Assist customers in optimizing fleet usage and understanding costs.
• Collaborate with sales and technical teams to enhance customer experience.
• Support pre-sale conversations with relevant data.

Skills

Analytical skills

Communication

Problem-solving

Detail-oriented

Data interpretation

Job description

A leading material handling organization is seeking a Customer Success Manager to bridge the gap between telematics data and actionable business insights for customers. The ideal candidate will have 1-3 years of experience in a customer-facing role, demonstrating strong analytical and communication skills. This remote-friendly position offers a base salary between $80,000 and $90,000, with opportunities for performance-based bonuses and support for travel. The right person will thrive in building customer relationships and optimizing fleet usage.