Remote Fleet Analytics & Customer Success Analyst Bilingual

Axiom Path, Inc.; United States; Remote; USD 85,000 - 125,000; Full time

Job summary

Axiom Path, Inc. is seeking a technically skilled professional for a fully remote, long-term role supporting global customers in digital monitoring and fleet analytics.

You will combine engine knowledge with analytics to interpret alerts, identify issues, and translate data into actionable recommendations that drive customer value. The role emphasizes cross-team collaboration, dashboard development with Power BI, and clear communication across regions.

Qualifications

• Approximately 5+ years of technical experience involving engines, equipment, field service, diagnostics, or a closely related industrial environment.
• Working knowledge of engine systems and subsystems and how they interact during troubleshooting and diagnostics.
• Ability to interpret equipment alerts, fault codes, operating data, and technical trends without requiring extensive foundational engine training.
• Strong data-analysis capability with experience turning raw data into trends, priorities, and actionable recommendations.
• Experience creating dashboards, reports, presentations, or operational summaries using tools such as Power BI, Excel, or comparable platforms.

Responsibilities

• Review and triage equipment and engine alerts, diagnostic information, fault codes, and fleet-health data.
• Use practical engine-system knowledge to understand relationships between alerts, operating conditions, and potential equipment issues.
• Analyze large datasets to identify trends, recurring problems, high-risk equipment, and priority customer actions.
• Reduce complex fleet information into concise priority summaries highlighting the most important issues and recommended follow-up.
• Build customer-ready dashboards, reports, fleet reviews, KPI summaries, and presentations.
• Help customers understand fleet performance and realize greater value from digital monitoring solutions.
• Support onboarding of new customers, sites, and users while maintaining operating documentation and process guides.
• Track customer adoption, engagement, action items, and operational follow-through.
• Collaborate with Customer Success, technical support, Product, Engineering, and regional teams to resolve issues and improve the customer experience.

Skills

Engine diagnostics

Data analysis

Customer-facing communication

English proficiency

Spanish proficiency

SQL

Tools

Power BI

Databricks

Job description

Axiom Path, Inc. is seeking a technically skilled professional for a fully remote, long-term role supporting global customers in digital monitoring and fleet analytics.

You will combine engine knowledge with analytics to interpret alerts, identify issues, and translate data into actionable recommendations that drive customer value. The role emphasizes cross-team collaboration, dashboard development with Power BI, and clear communication across regions.