Flavor Operations Lead — Grow Your Restaurant Career

Wingstop; Ashby Place (MD); On-site; USD 19,000 - 25,000; Full time

Job summary

Wingstop is seeking a Shift Leader to assist the General Manager in daily restaurant operations and to guide the team when the GM is absent. You will embody Wingstop culture, lead by example, and foster a fun, hardworking environment focused on the brand’s flavor mission.

Role emphasizes driving profitability, operational standards, and staff development while delivering exceptional guest service and maintaining brand values.

Qualifications

• Guest service mentality; has a genuine desire to serve the customer.
• Strong verbal communication and listening skills.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Manages multiple projects and timelines with a sense of urgency and follow through.
• Well organized and detail oriented.
• Experience must include business planning, with direct responsibility for operational and financial results. Must have demonstrated expertise in identifying areas for improvement and establish and implement procedures and performance standards to increase profitability.
• Ability to teach others to understand the financial impact of operational decisions, and help to establish and implement performance measurements and procedures to reach goals.
• Consultative and coaching approach; tolerant of others’ viewpoints. Ability to use persuasion and negotiation and other communication principles to influence results.
• Strong problem-solving skills; desire to accept a leadership role, and remain tactful while approaching conflict management.
• Ability to remain composed and rational in adverse or confrontational situations. Must be able to deal with complex factors, adapt existing methods, make and influence decisions guided by established policies and procedures.
• Ongoing learner; exhibits insatiable curiosity and an interest in self improvement
• Regular and predictable attendance
• Must be 18 years or older

Skills

Guest service mentality

Verbal communication

Calm under pressure

Multitasking

Organized

Business planning

Financial impact

Coaching

Problem solving

Leadership

Conflict management

Adaptability

Curiosity

Attendance

Age requirement 18+

Job description

Wingstop is seeking a Shift Leader to assist the General Manager in daily restaurant operations and to guide the team when the GM is absent. You will embody Wingstop culture, lead by example, and foster a fun, hardworking environment focused on the brand’s flavor mission.

Role emphasizes driving profitability, operational standards, and staff development while delivering exceptional guest service and maintaining brand values.