Flagship Store Leader: Growth, Ops & Team Coach

FedEx Office and Print Services; Boston (MA); On-site; USD 65,000 - 84,000; Full time

Job summary

FedEx Office and Print Services is seeking a Senior Store Manager for its flagship store in Boston. You will lead the store team, drive financial performance, and ensure Purple Promise service across operations while coaching direct reports and managing day-to-day store leadership.

You will build high-performing teams, optimize daily operations, and collaborate with large accounts to meet financial targets and deliver an exceptional customer experience.

Qualifications

• Bachelor's Degree preferred.
• Minimum High School or GED.
• 4+ years of related experience, including 3+ years of supervisory experience.
• Proficient in Microsoft Office tools (Word, PowerPoint, Outlook, Excel).

Responsibilities

• Understand and model FedEx Office values to customers and team members.
• Build and inspire high performing teams using FedEx Office tools and resources.
• Coach and train your team and ensure they have tools to meet company goals.
• Serve as consultative partner to host properties and commercial sales for key customers.
• Ensure an exceptional store experience that engages and retains customers and team members.

Skills

Leadership

Team development

Customer focus

Decision making

Education

Bachelor's Degree

High School or GED

Tools

Microsoft Office

Job description

FedEx Office and Print Services is seeking a Senior Store Manager for its flagship store in Boston. You will lead the store team, drive financial performance, and ensure Purple Promise service across operations while coaching direct reports and managing day-to-day store leadership.

You will build high-performing teams, optimize daily operations, and collaborate with large accounts to meet financial targets and deliver an exceptional customer experience.