Flagship Store Leader: Growth, Ops & Team Coach

FedEx Corporation; Brookline (MA); On-site; USD 65,000 - 84,000; Full time

Job summary

FedEx Office is seeking a Senior Store Manager in Brookline, MA to lead and develop teams at our flagship retail location. You will drive sales growth, manage operations and controls, and coach staff to deliver outstanding customer experiences aligned with the Purple Promise.

Ideal candidates have 4+ years in related roles including supervisory experience, and strong Microsoft Office proficiency. This on-site role emphasizes leadership, accountability, and exceptional service delivery.

Qualifications

• Bachelor’s degree preferred; minimum high school or GED required.
• 4+ years of related experience, including 3+ years in supervisory roles.
• Proficient in Word, PowerPoint, Outlook, and Excel.
• For new hires, must meet FedEx Office employment qualifications.

Responsibilities

• Lead and coach store team to achieve financial goals.
• Grow the business while maintaining Purple Promise service and operational excellence.
• Manage store operations, scheduling, controls, and compliance with laws.
• Collaborate with large accounts and host properties to service key customers.
• Ensure an exceptional store experience for customers and team members.

Skills

Leadership

MS Office

Communication

Training & development

Education

Bachelor’s Degree

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

FedEx Office is seeking a Senior Store Manager in Brookline, MA to lead and develop teams at our flagship retail location. You will drive sales growth, manage operations and controls, and coach staff to deliver outstanding customer experiences aligned with the Purple Promise.

Ideal candidates have 4+ years in related roles including supervisory experience, and strong Microsoft Office proficiency. This on-site role emphasizes leadership, accountability, and exceptional service delivery.