Flagship Store Leader & Growth Coach

FedEx; Addison (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

FedEx Office is seeking a Senior Store Manager to lead our largest and most impactful retail location. You will drive sales, coach a high-performing team, and ensure Purple Promise service while maintaining operational excellence.

You will own the store's financials, scheduling, and compliance, partner with major accounts, and grow the business through strategic leadership and a strong customer focus.

Qualifications

• Bachelor’s Degree preferred.
• 4+ years of related experience including 3+ years of supervisory experience.
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel.
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring.

Responsibilities

• Lead and develop store team to achieve financial and customer experience goals.
• Manage store operations, controls, and compliance with policies and laws.
• Collaborate with large accounts and host properties to service key customers.
• Ensure exceptional store experiences that reinforce the FedEx brand.
• Oversee scheduling, daily sales recaps, inventory, and banking procedures.
• Coach team and drive performance through training and development.

Skills

Leadership

Team development

Customer service

Strategic planning

Decision making

Education

Bachelor's degree preferred

High school diploma or GED

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

FedEx Office is seeking a Senior Store Manager to lead our largest and most impactful retail location. You will drive sales, coach a high-performing team, and ensure Purple Promise service while maintaining operational excellence.

You will own the store's financials, scheduling, and compliance, partner with major accounts, and grow the business through strategic leadership and a strong customer focus.