Flagship Store Leader - Growth & Ops Excellence

FedEx Office and Print Services; Colma (CA); On-site; USD 80,000 - 104,000; Full time

Benefits offered by this job

Health, vision & dental insurance

Retirement plan

Tuition reimbursement

Job summary

FedEx Office and Print Services in California seeks a Senior Store Manager to lead the flagship store, grow the business, and ensure Purple Promise service. You will coach and develop the store team, manage operations, and drive financial performance while maintaining exceptional customer experiences.

The role emphasizes leadership, accountability for store controls, and delivering results through effective delegation and strategic planning.

Qualifications

• Bachelor's degree preferred; minimum High School diploma or GED.
• 4+ years of related experience in retail, service, or hospitality, including 3+ years in a supervisory role.
• Proficient in Microsoft Word, PowerPoint, Outlook, and Excel.

Responsibilities

• Lead and develop high-performing store teams to achieve financial goals.
• Ensure exceptional customer experience and uphold brand standards.
• Oversee SOPs, safety, scheduling, and regulatory compliance.
• Partner with major accounts and host properties to grow business.
• Utilize data and quality tools to improve store operations and performance.

Skills

Leadership

Coaching

Team development

Customer service

Decision making

Education

Bachelor's degree preferred

High School diploma or GED

Tools

Microsoft Office

Job description

FedEx Office and Print Services in California seeks a Senior Store Manager to lead the flagship store, grow the business, and ensure Purple Promise service. You will coach and develop the store team, manage operations, and drive financial performance while maintaining exceptional customer experiences.

The role emphasizes leadership, accountability for store controls, and delivering results through effective delegation and strategic planning.