Flagship Italian Restaurant GM | Lead Service & Growth

tvg; New York (NY); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health Insurance - 100% employer cover

401K - 4% match

Flexible Paid Time Off

Job summary

tvg is seeking a General Manager to launch and lead a flagship Italian restaurant inside the Domino Sugar Factory in New York City. You will shape the team, set culture from day one, oversee daily operations, and drive exceptional hospitality with a seasonal, ingredient-driven menu.

You'll own P&L, budgeting, and staff development, partnering with beverage, culinary and marketing teams to deliver a warm, polished experience and strong financial results in a vibrant, landmark venue.

Qualifications

• 3-5 years of progressive operational leadership in high-end food & beverage.
• Proven track record in building and retaining high-performing teams.
• Strong financial acumen and clear communication from ownership to FOH.

Responsibilities

• Lead service, ensuring the team delivers warm, polished, and intuitive hospitality.
• Address guest concerns with professionalism and care, turning challenges into positive impressions.
• Stay attuned to guest feedback, reviews and service trends, and use those insights to coach the team and improve execution.
• Oversee bar operations including inventory, ordering, cost tracking, and vendor relationships.
• Assist with cocktail execution, product quality, and service timing.
• Maintain back of house systems including POS, inventory tracking, and scheduling tools.
• Ensure compliance with health, safety, and labor standards across all operations.
• Own P&L performance, labor planning, and cost controls, including budgeting inputs.
• Assist with monthly reporting, financial tracking, and identification of operational deficiencies.
• Contribute to strategies that increase revenue and guest spend.
• Lead a high-performing FOH team including leaders, bartenders, floor staff, and support.
• Conduct hiring, onboarding, and regular training sessions to uphold service standards.
• Guide pre-shift meetings and provide ongoing performance coaching grounded in accountability and care.
• Foster a culture of hospitality, professionalism, and pride.
• Maintain the brand’s tone and aesthetic across all elements, from service style and uniforms to ambiance and experience.
• Support creative and marketing efforts when needed to reinforce brand positioning or accommodate press inquiries.

Skills

People leadership

Hospitality excellence

Budgeting & P&L

Team development

Customer service

Tools

POS systems

Inventory management

Scheduling tools

Health & safety compliance

Job description

tvg is seeking a General Manager to launch and lead a flagship Italian restaurant inside the Domino Sugar Factory in New York City. You will shape the team, set culture from day one, oversee daily operations, and drive exceptional hospitality with a seasonal, ingredient-driven menu.

You'll own P&L, budgeting, and staff development, partnering with beverage, culinary and marketing teams to deliver a warm, polished experience and strong financial results in a vibrant, landmark venue.