RV Fixed Operations Director: Service Profit Leader

FreedomRoads, LLC; San Diego (CA); On-site; USD 95,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan

Paid Time Off

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Tuition Reimbursement

Parental leave

On-the-job training

Job summary

Camping World Holdings, Inc. is seeking a Fixed Operations Director to join our growing team. You will lead the service department, support the Service Manager(s), and drive profitability while ensuring top-tier customer satisfaction.

In this role you will build and develop a high-performing team, manage P&L and labor costs, and foster vendor relationships. A strong emphasis on safety and results will define success.

Qualifications

• Experience managing a high-volume Service Center in RV/automotive/marine/power sports is strongly preferred.
• Demonstrated ability to ensure customer satisfaction and profitability in a fast-paced, deadline-driven environment.
• Knowledge of RVs and RV systems is a plus.
• Strong written and verbal communication skills.
• Ability to read and analyze P&L reports.
• Valid driver's license required.

Responsibilities

• Support and manage the Service Manager(s) as part of the Fixed Operations team in the location.
• Ensure a consistently high level of internal and external customer satisfaction throughout the service department.
• Drive profitability through increased sales, gross profit, P&L management, and labor cost control.
• Build a high performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and hiring practices.
• Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy.
• Create and maintain strong working relationships with external vendors.
• Meet or exceed monthly budget projections.
• Maintain a safe and functional working environment.

Skills

Customer satisfaction

Profitability focus

Leadership

Verbal communication

Team leadership

Tools

ADP

IDS

Reynolds & Reynolds

MS Office

Job description

Camping World Holdings, Inc. is seeking a Fixed Operations Director to join our growing team. You will lead the service department, support the Service Manager(s), and drive profitability while ensuring top-tier customer satisfaction.

In this role you will build and develop a high-performing team, manage P&L and labor costs, and foster vendor relationships. A strong emphasis on safety and results will define success.